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Operations Manager

Located at: 10832 Knott Ave, Stanton, CA 90680

Crossroads Country Club Pet Resort is seeking a new manager to join our leadership team!

  • Crossroads Country Club Pet Resort is a licensed, insured, and veterinarian-recommended pet care facility dedicated to exceptional care for canine companions.

  • We provide large outdoor grass play yards, home-like boarding options, and a VIP (Very Important Pooch) daycare program that delivers daily enrichment beyond group play.

  • Our team brings over 40 years of combined dog training and behavior modification experience and more than 20 years of excellence in pet care.

  • Staff are trained members of the International Boarding and Pet Care Services Association.

  • An attendant lives on-site for added safety and continuity, and we offer a Pet Health Warranty and Loyalty Rewards for client peace of mind.

  • Whether dogs thrive in supervised group play or need one-on-one attention, our staff are skilled at recognizing when veterinary care or extra TLC is needed to keep every guest comfortable, safe, and happy.

Job Details — Operations Manager

  • Type: Full-Time

  • Hours: 40 hours/week

  • Schedule: Position requires coverage across seven days; mornings, afternoons, and evening shifts.

  • Expect a rotating schedule to ensure facility oversight and staff support throughout the week.

  • Oversee daily operations of the facility, ensuring health, safety, cleanliness, and excellent guest experience

  • Manage staffing: hiring, training, scheduling, performance management, and fostering a positive team culture

  • Implement and monitor SOPs, sanitation protocols, and animal handling standards

  • Ensure high-quality care in boarding, daycare, and VIP programs; coordinate with trainers and veterinary partners as needed

  • Track and analyze KPIs (occupancy, retention, revenue per guest, incident reports) and implement operational improvements

  • Handle customer service escalations, client relations, and on-site problem resolution

  • Support retail and sales initiatives, upselling services, and maintaining client engagement programs

  • Maintain compliance with licensing, insurance, and industry best practices

Ideal Candidate

  • We’re seeking a dependable, experienced operations leader with strong animal care instincts and proven people-management skills.

  • We would prefer a candidate with substantial experience in pet boarding, dog daycare, or a comparable animal care environment

  • Deep understanding of animal behavior and training principles; ability to coach staff in best practices

  • Prior staff management experience, including scheduling, training, and performance coaching

  • Strong customer service and sales aptitude; comfortable handling client concerns and upselling services

  • Analytical skills to monitor KPIs and drive continuous improvement

  • Excellent communication, organizational, and problem-solving abilities

  • Physical ability to participate in hands-on care and respond to operational needs